Product Support

We are committed to your satisfaction

It is important to you and to hireDIRECT that you have an enjoyable experience when dealing with us. In the unlikely event that something is not quite right, then please contact us and we will endeavor to resolve the issue in a polite, efficient and friendly manner. Please remember that communication is important, and you need to let us know if you need some help.

Product warranties

All product sales come with a warranty. If it is a new warranty it will come with the manufacturers warranty.If the product is an ex hire or ex demo product, it may come with a 12 months warranty, 6 months warranty, or a 3 months warranty. This will depend on the product and the price of the product. Some fitness equipment will have a choice of which warranty option you may want to choose. Fitness is part of a healthy lifestyle and we want to make sure you have every opportunity to reach your goals.

After Sales Service

We don't just sell fitness, we service also. Having troubles with your fitness equipment?, then we may be able to help. Of course we can service the equipment we sell, however we can also service most brands of fitness equipment. A lot of the time it is usually something simple, like flat batteries, broken power supply, or poor mat tension and alignment. Sometimes it can be more complicated and spare parts are required. Usually we can assist where the parts are available from the manufacturer. Alternatively, you may want to consider upgrading and trading in your old machine. Fitness is an important component to a happy life, so we will do what we can to keep you active. Be Fit and be happy.

User manual Downloads

If you are looking for the user manual and or console manual for one of our products please click here.

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